At BT Design, we have several teams with specific expertise in a broad range of IT and web-based disciplines. Here’s who they are and what they do:
Service Design
Central to the delivery of BT’s business strategy; works with individual businesses to drive design, development and deployment of technology-enabled customer services.
Group Service Design
Performs a similar role at a Group-wide level, with responsibility for design and development of front-end customer delivery services, eg BT.com, B2B portal and SDK.
21CN Core Service Design
Ensures end-to-end programme management and delivery of the converged core programme (architecture, design, plan, build, deployment and customer migration). Provides a single point of co-ordination for the 21CN programme, including design and delivery of its network components.
Global Integration
Works with areas of business currently outside the 21CN operating model to align their technology with BT Design principles, while championing non-UK-based BT Design resources.
Chief Architect
Maintains a clear, integrated architectural end-state for BT’s network, ensuring delivery of world-class convergence services.
Strategy
Ensures BT’s long-term strategy is supported by clear insight into emerging trends in convergent technologies and capabilities, as well as their operational implications.
Security
Ensures BT’s information, systems and networks have world-class, externally validated end-to-end security, providing risk assessment and mitigation advice for customer experience deliveries and existing IT systems and networks.
Webside Realisation
Delivers tools, information and network security to BT people and partners wherever they need to work, with the goal of enabling them to work and collaborate securely over a browser on multiple device formats, worldwide.
